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Chatbot Platform

Enable Instant Interactive, Automated Conversations with Chatbot

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Next-generation Direct Response system in a Bot

89% of consumers want to engage in conversation with virtual assistants to quickly find information instead of searching through web pages or a mobile app on their own. Chatbot has transformed the way enterprisers attend to user & system-initiated requests, worldwide. The Karix chatbot solution allows you to deliver an on-demand, consistent, chat-like experience of interacting with a support representative without any actual human intervention.

Enhance your Customer Engagement with Karix Chatbot

Karix chatbot allows you to eliminate information clutter & comes with a seamless integration process for installation on mobile or desktop. Here are some of the use-cases where Karix chatbot can assist your business.

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Processes Automation

Attend to user & system-initiated requests, provide product recommendations based on need, process orders, track order or raise requests on orders. Automate internal employee training with chatbot that support storytelling.

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Offers & Coupons

Send personalized offers based on your consumer’s purchase history & loyalty levels.

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Referral Programs

Run programs by sharing links or codes for online & offline referrals.
Gratify your customers with offers to promote referrals.

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Customer Support

Provide customer service assistance & post purchase support for returns, information exchange, refund status updates, warranty activation & repair services.

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Loyalty Programs

Provide your customers with information on their loyalty levels, points earned, redemption options or links & relationship history.

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Geo Marketing & Store Locators

Based on your customer’s geo location or pin code information, enable discovery and increase footfalls.
Extend directional support with map location. Offer promotions based on customer location.

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Product Information

Share product specifications & variations (high value goods like furniture, electronics, etc.) in the form of brand or product updates & brochures with rich personalised content. Send inventory updates & availability status or accept advance orders for out of stock products.

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Allow your customers to share their service experience or collect market insights. Run survey or opinion polls for capturing customer feedback and data.

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In-shop Experience

Provide in-store assistance and navigation to guide your customers to the right section in large stores by sharing floorplans with indications.

Highly Customizable and Scalable Capabilities

Brand Customisation: Support for branding with theme, font and corporate info personalisation.

Actionable Buttons: Commands and buttons to enhance & analyse customer journey.

Image/Form Upload: Ability to capture feedback/response using forms. Users can also upload images by taking pictures or from the gallery.

Open Integration: Integrate your internal applications in the flow for personalised and on demand information.

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