Next-generation Direct Response system in a Bot
89% of consumers want to engage in conversation with virtual assistants to quickly find information instead of searching through web pages or a mobile app on their own. Chatbot has transformed the way enterprisers attend to user & system-initiated requests, worldwide. The Karix chatbot solution allows you to deliver an on-demand, consistent, chat-like experience of interacting with a support representative without any actual human intervention.
Enhance your Customer Engagement with Karix Chatbot
Karix chatbot allows you to eliminate information clutter & comes with a seamless integration process for installation on mobile or desktop. Here are some of the use-cases where Karix chatbot can assist your business.
![Karix Enhanceicons 01 Pa 198x175 Karix Enhanceicons 01 Pa 198x175](https://www.karix.com/wp-content/uploads/2020/03/karix-enhanceicons-01-pa-198x175.png)
Processes Automation
Attend to user & system-initiated requests, provide product recommendations based on need, process orders, track order or raise requests on orders. Automate internal employee training with chatbot that support storytelling.
![Karix Enhanceicons 02 Offers 198x175 Karix Enhanceicons 02 Offers 198x175](https://www.karix.com/wp-content/uploads/2020/03/karix-enhanceicons-02-offers-198x175.png)
Offers & Coupons
Send personalized offers based on your consumer’s purchase history & loyalty levels.
![Karix Enhanceicons 03 Referralprograms 198x175 Karix Enhanceicons 03 Referralprograms 198x175](https://www.karix.com/wp-content/uploads/2020/03/karix-enhanceicons-03-referralprograms-198x175.png)
Referral Programs
Run programs by sharing links or codes for online & offline referrals.
Gratify your customers with offers to promote referrals.
![Karix Enhanceicons 04 Customersupport 198x175 Karix Enhanceicons 04 Customersupport 198x175](https://www.karix.com/wp-content/uploads/2020/03/karix-enhanceicons-04-customersupport-198x175.png)
Customer Support
Provide customer service assistance & post purchase support for returns, information exchange, refund status updates, warranty activation & repair services.
![Karix Enhanceicons 05 Loyaltyprograms 198x175 Karix Enhanceicons 05 Loyaltyprograms 198x175](https://www.karix.com/wp-content/uploads/2020/03/karix-enhanceicons-05-loyaltyprograms-198x175.png)
Loyalty Programs
Provide your customers with information on their loyalty levels, points earned, redemption options or links & relationship history.
![Karix Enhanceicons 06 Geomarketingandstorelocators 198x175 Karix Enhanceicons 06 Geomarketingandstorelocators 198x175](https://www.karix.com/wp-content/uploads/2020/03/karix-enhanceicons-06-geomarketingandstorelocators-198x175.png)
Geo Marketing & Store Locators
Based on your customer’s geo location or pin code information, enable discovery and increase footfalls.
Extend directional support with map location. Offer promotions based on customer location.
![Karix Enhanceicons 07 Productinformation 198x175 Karix Enhanceicons 07 Productinformation 198x175](https://www.karix.com/wp-content/uploads/2020/03/karix-enhanceicons-07-productinformation-198x175.png)
Product Information
Share product specifications & variations (high value goods like furniture, electronics, etc.) in the form of brand or product updates & brochures with rich personalised content. Send inventory updates & availability status or accept advance orders for out of stock products.
![Karix Enhanceicons 08 Feedback 198x175 Karix Enhanceicons 08 Feedback 198x175](https://www.karix.com/wp-content/uploads/2020/03/karix-enhanceicons-08-feedback-198x175.png)
Feedback
Allow your customers to share their service experience or collect market insights. Run survey or opinion polls for capturing customer feedback and data.
![Karix Enhanceicons 09 Inshopexperience 198x175 Karix Enhanceicons 09 Inshopexperience 198x175](https://www.karix.com/wp-content/uploads/2020/03/karix-enhanceicons-09-inshopexperience-198x175.png)
In-shop Experience
Provide in-store assistance and navigation to guide your customers to the right section in large stores by sharing floorplans with indications.
![Actionable Buttons Actionable Buttons](https://www.karix.com/wp-content/uploads/2018/10/karix_chatBotPage_dhlScreen_02_384x360-1.png)
![Karix Chatbotpage Dhlscreen 01 348x360 Karix Chatbotpage Dhlscreen 01 348x360](https://www.karix.com/wp-content/uploads/2020/03/karix-chatbotpage-dhlscreen-01-348x360.png)
![Open Integration Open Integration](https://www.karix.com/wp-content/uploads/2018/10/karix_chatBotPage_nerolacScreen_03_384x360-1.png)
![Image Form Upload Image Form Upload](https://www.karix.com/wp-content/uploads/2018/10/karix_chatBotPage_nerolacScreen_02_384x360-1.png)
![Karix Chatbotpage Dhlscreen 01 348x360 Karix Chatbotpage Dhlscreen 01 348x360](https://www.karix.com/wp-content/uploads/2020/03/karix-chatbotpage-dhlscreen-01-348x360.png)
![Image Form Upload Image Form Upload](https://www.karix.com/wp-content/uploads/2018/10/karix_chatBotPage_nerolacScreen_02_384x360-1.png)
![Open Integration Open Integration](https://www.karix.com/wp-content/uploads/2018/10/karix_chatBotPage_nerolacScreen_03_384x360-1.png)
![Actionable Buttons Actionable Buttons](https://www.karix.com/wp-content/uploads/2018/10/karix_chatBotPage_dhlScreen_02_384x360-1.png)
Highly Customizable and Scalable Capabilities
Brand Customisation: Support for branding with theme, font and corporate info personalisation.
Actionable Buttons: Commands and buttons to enhance & analyse customer journey.
Image/Form Upload: Ability to capture feedback/response using forms. Users can also upload images by taking pictures or from the gallery.
Open Integration: Integrate your internal applications in the flow for personalised and on demand information.