Reach, Segment, and Engage Customers

Karix is the world’s largest mobile engagement platform, enabling enterprises with relevant, contextual and personalized two-way multi-channel mobile communications

1500+

Enterprise Customers across major industries

100

Billion omni-channel messages processed annually

24×7

Support provided by over 200 engineers

10000+

Business processes supported

WHY DO FORTUNE 1000 BUSINESSES PREFER KARIX?

Hybrid cloud infrastructure

Private and public cloud that ensures true elasticity to scale up on demand – Allowing us to handle very high-volume spikes without compromising on performance

Deep domain understanding

We have in depth understanding of major segment in India - banking, insurance, stock exchanges, automotive, DTH, retailers, consumer products, e-commerce, m-commerce, and the government

Hybrid cloud infrastructure

Private and public cloud that ensures true elasticity to scale up on demand – Allowing us to handle very high-volume spikes without compromising on performance

Deep domain understanding

We have in depth understanding of major segment in India - banking, insurance, stock exchanges, automotive, DTH, retailers, consumer products, e-commerce, m-commerce, and the government

Hybrid cloud infrastructure

Private and public cloud that ensures true elasticity to scale up on demand – Allowing us to handle very high-volume spikes without compromising on performance

Deep domain understanding

We have in depth understanding of major segment in India - banking, insurance, stock exchanges, automotive, DTH, retailers, consumer products, e-commerce, m-commerce, and the government
SMS

engage, notify and interact with sms

SMS remains the most preferred and powerful communication medium for instant enterprise to consumer communication. Experience world class messaging with Karix’s advance business solutions that make SMS integration for enterprises simple.

Transnational Alerts

APIs and on-premise SMS solutions for alerts such as account balance or transaction notification.

User Verification (OTP)

Multi-channel retrial to ensure your OTP SMS will be delivered in time.

Promotional SMS

Build SMS campaigns based on specific user behavior.

Segment/Retarget

Powerful SMS analytics engine to segment customer base and broadcast retargeted SMS.

Information on Demand

Provide information on demand with a simple SMS to a specific number for stock prices, account balance, inventory, office locations, transaction statements, status updates and more.

Engagement

SMS based quizzes, contest and gamification for engaging customers.

EMAIL

STAY TOP ON MIND WITH OUR ESSENTIAL
E-MAIL SERVICES

Send out critical, content heavy & important customer communications on a regular basis at scale. Karix’s email delivery infrastructure ensures high availability and can truly scale for customers who intend to dispatch high volume traffic. With servers based in India and internationally, we also guarantee lowest latency of submission.

OTP, Transactional alerts and Business Critical Messaging

Integrate our business-critical emailing solution with your application for OTP User Verification, authentication requests and more.

Automated Emails

Set up automated batch email processing with attachments/embedded media for managing invoices, statements, reports etc.

Promotional Campaigns

Schedule and send out advance email campaigns connecting with our rich GUI

VOICE

GIVE VOICE TO YOUR CAMPAIGNS

Engage customers in their own language. Voice has proven to be the channel that most effectively breaks the social, literal, regional and linguistic barriers across geographies. Karix offers voice products and solutions that enables enterprises to leverage our enhanced voice communication capabilities for both their inbound and outbound customer interactions.

Voice Broadcast

Overcome language and literacy barriers with localized and customized content, in a language your audience understands and relates to.

Voting and Polling

Allow your customers to express an opinion or take a decision with the pre-call notification (PCN) or missed call based product that lets your customers participate and register their votes at zero cost.

Call Bridging

Ensure confidentiality and security of customers while patching calls between multiple parties without compromising the actual numbers and an additional authentication mechanism (PIN) for privacy.

mRadio

Entertainment driven mobile voice engagement platform which allows brands to intersperse ads with the content at regular intervals.

Hosted IVRs

Interactive telephony system on hosted centralized IVRs platform. Enable customized or pre-defined IVRs solutions over Inbound or Outbound calling on 10-digit Virtual number or Toll-Free number TFN.

Audio Conference Solution (ACS)

Setup Reservation less, multi-party conference with internal teams, vendors and customers spread across geographies.

WHATSAPP BUSINESS API

INTERACT WITH CUSTOMERS ON THEIR
PREFERRED MESSAGING APP

With a reach of 1.5 billion and counting globally, it is WhatsApp’s ambition to become the leading chat-app-partner of choice for enterprises. Businesses can use the platform to drive conversations, carry out transactions and send out notifications to their customers with ease. Add to that rich messaging features such as images, emojis, location and files and you have your customer’s attention. Connect with Karix to take your business on WhatsApp.

Service Workflow

Drive conversational chatbots to gather information.

Integration API

Integrate your live systems to cater to customer needs.

Chat Interface

Provide live support to your customers instantly.

Knowledge Repository

Respond to your customers using AI.

BPA Manager

Automate processes with zero code development.

NLP Manager

Support free form conversations to interpret requests.

BUSINESS PROCESS AUTOMATION

AUTOMATE PROCESSES AND DRIVE
RICH 2-WAY INTERACTIONS

Engage and interact with customers with our Intelligent Conversational platform. Our conversational UI with a built-in Business Automation Engine can simplify processes and integrate with existing systems at the back end and help you share rich and actionable notifications via various communication mediums. 

Notifications

Auto push or define schedules for in-app pop-ups, interstitials, banners and interactive push notifications that support rich media. A messaging platform that can be used for various used cases like revenue, information, polling, contests and Segmentation by location & tagging.

Actionable Buttons in Messages

Engage with actionable promotions and notifications with Call for ACTION buttons that can be adapted & customized with every notification and outcome. These buttons could be ‘Like’, ‘Pay’, ‘Contact me’, etc.

Feedback & Surveys

Create surveys for capturing customer response at various touch points varying from retail store experience or online buying experience, call center or installation experience.

Payment Gateway Integration

Connect to Payment Gateway providers with the platform APIs for seamless buying experience initiated from the notifications itself.

Chat Functionality

A secure and private medium to form purposeful and professional workgroups or to share ideas and tasks securely among a closed group of people.

Project Management

Intelligent process execution that acquires data from various integrated databases and applies that information for the execution of another desired outcome.

CHATBOTS

ENABLE INSTANT, INTERACTIVE AND
AUTOMATED CONVERSATIONS WITH BOTS

Processes Automation

Attend to user & system-initiated requests, provide product recommendations based on need, process orders, track order or raise requests on orders. Automate internal employee training with chatbot that support storytelling.

Offers & Coupons

Send personalized offers based on your consumer’s purchase history & loyalty levels.

Referral Programs

Run programs by sharing links or codes for online & offline referrals.
Gratify your customers with offers to promote referrals.

Customer Support

Provide customer service assistance & post purchase support for returns, information exchange, refund status updates, warranty activation & repair services.

Loyalty Programs

Provide your customers with information on their loyalty levels, points earned, redemption options or links & relationship history.

Geo Marketing & Store Locators

Based on your customer’s geo location or pin code information, enable discovery and increase footfalls.
Extend directional support with map location. Offer promotions based on customer location.

Product Information

Share product specifications & variations (high value goods like furniture, electronics, etc.) in the form of brand or product updates & brochures with rich personalised content. Send inventory updates & availability status or accept advance orders for out of stock products.

Feedback

Allow your customers to share their service experience or collect market insights. Run survey or opinion polls for capturing customer feedback and data.

In-shop Experience

Provide in-store assistance and navigation to guide your customers to the right section in large stores by sharing floorplans with indications.

Discover how big brands are using Karix’s services.

Mann Ki Baat

National Informatics Centre (NIC) was established in 1976, and has since grown with tremendous momentum to become one of India's major science and technology organization, promoting informatics led development. This has helped to usher in the required transformation in the government to ably meet the challenges of the new & digitally advanced millennium. NIC is the "prime builder" of e-Government/e-Governance applications as well as a promoter of digital opportunities for sustainable development.

Read more

Mann Ki Baat

National Informatics Centre (NIC) was established in 1976, and has since grown with tremendous momentum to become one of India's major science and technology organization, promoting informatics led development. This has helped to usher in the required transformation in the government to ably meet the challenges of the new & digitally advanced millennium. NIC is the "prime builder" of e-Government/e-Governance applications as well as a promoter of digital opportunities for sustainable development.

Read more

Mann Ki Baat

National Informatics Centre (NIC) was established in 1976, and has since grown with tremendous momentum to become one of India's major science and technology organization, promoting informatics led development. This has helped to usher in the required transformation in the government to ably meet the challenges of the new & digitally advanced millennium. NIC is the "prime builder" of e-Government/e-Governance applications as well as a promoter of digital opportunities for sustainable development.

Read more

Mann Ki Baat

National Informatics Centre (NIC) was established in 1976, and has since grown with tremendous momentum to become one of India's major science and technology organization, promoting informatics led development. This has helped to usher in the required transformation in the government to ably meet the challenges of the new & digitally advanced millennium. NIC is the "prime builder" of e-Government/e-Governance applications as well as a promoter of digital opportunities for sustainable development.

Read more

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