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Give Voice to your campaigns

Voice has proven to be the channel that most effectively breaks the social, literal, regional and linguistic barriers across geographies along with a deeper penetration in the urban, tier 2, tier 3 and rural population on a large scale. Karix offers voice products and solutions that enables enterprises to leverage our enhanced voice communication capabilities for both their inbound and outbound customer interactions.

Leverage Karix’s Enterprise-grade Voice Solutions

Karix Voice products and solution enables enterprise businesses to interact and engage with their customers with both inbound and outbound voice capabilities.

Voice Broadcast

Overcome language and literacy barriers with localized and customized content, in a language your audience understands and relates to.

Voting and Polling

Allow your customers to express an opinion or take a decision with the pre-call notification (PCN) or missed call based product that lets your customers participate and register their votes at zero cost.

Call Bridging

Ensure confidentiality and security of customers while patching calls between multiple parties without compromising the actual numbers and an additional authentication mechanism (PIN) for privacy.

mRadio

Entertainment driven mobile voice engagement platform which allows brands to intersperse ads with the content at regular intervals.

Hosted IVRs

Interactive telephony system on hosted centralized IVRs platform. Enable customized or pre-defined IVRs solutions over Inbound or Outbound calling on 10-digit Virtual number or Toll-Free number TFN.

Audio Conference Solution (ACS)

Setup Reservation less, multi-party conference with internal teams, vendors and customers spread across geographies.

Missed Call

Address the cost-conscious audience with the ubiquitous Missed Call solution. Provide Call-to-Action option with the highest engagement rate for the dominantly pre-paid mobile user population of India.

OTP – One Time Password

Control the risk of online scams through instant One Time Password authentication mechanism. Apply Phone/User verification in cases where text / email verification is not feasible (feature phones, regional languages).

m-Insight (Feedback/Survey Management

Enhance customer service by supporting customers through the entire service journey.

Click2Talk

Allow your customers to connect with you through any channel, especially when your customer is lost on your website or e-mailers or mobile apps.

FEATURED SUCCESS STORIES
OF SELECT CLIENTS

Mann Ki Baat Delivered On-Demand using Karix Voice Solution

Objective:  Facilitate Prime minister, initiative “Mann Ki Baat” on voice – the largest citizen outreach program in the world and ensure it is is more accessible and reaches a wider audience via mobile

Karix Offering: Facilitated Prime minister, Mr. Narendra Modi’s unique initiative “Mann Ki Baat” via mobile. All a user had to do was to give a missed call on 1922 and hear the speech in various languages of their choice.

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Star TV India Drives Viewer Participation with Karix Voice Solutions

Objective: To provide a FTEU (free to end user) real-time voting program for Star TV’s leading reality shows

Karix Offering: Provided a voting and polling application via missed call services for Star TV’s reality shows like Nach Baliye, Dance+ & Dil Hai Hindustani.

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IBM India Ensures In-transit Employee Safety with Karix Voice Solution

IBM's Objective:  To track IBM India employees and ensure their safety while in transit using company transport.

Karix Solution:  Karix set up a voice based system for IBM India that pushes a voice call on employees registered mobile numbers after they board the office transport vehicle.

  • On answering the call, the employees get the following menu options to choose from:
    • Dial 1 for Assistance: This triggers an SMS and e-mail to the concerned IBM team to take further action.
    • Dial 2 if Still on the Way: On selecting this option, the system retries again after 15 minutes with same menu options
    • Dial 3 if Reached Home
  • In case the employee does not answer the call, an SMS and an email is sent to the concerned IBM team.

World Record Setting Campaign for Tata Tiago

Tata Motor’s Objective: Tata Motors (Tiago) wanted to create a World Record by having 50,000 users concurrently listening to The #Fantastico Song.

The Karix Solution:

  • 25+ lakh SMS were sent promoting the contest, along with a link to give a missed call to know the full contest information.
  • Users giving missed call were registered for the contest
  • Reminder SMS was pushed to users reminding them about contest date and time.
  • On the contest day 50,000 concurrent outbound calls were pushed out. The users were welcomed with a recorded message and then the #Fantastico song was played.

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