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Maximise first-attempt delivery success
Reduce failed deliveries with address verification, real-time rescheduling, and instant fallback notifications.
The communication backbone for India’s logistics leaders
Trusted by logistics leaders across courier, 3PL, freight, and e-commerce, Karix powers shipment updates and coordination on WhatsApp, RCS, SMS, and Truecaller - reducing failed deliveries and improving customer experience.
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Integrations with
CRM
Customer Relationship Management
WMS
Warehouse Management Systems
TMS
Transportation Management Systems
Driving reliability across every shipment journey
Real-time visibility at scale
From hub updates to live driver locations, keep customers and operations teams aligned with transparent, in-transit communication across channels.
Trusted proof of delivery
Enable OTP-based confirmations, digital signatures, or photo proof - with reliable fallback for delivery in low-connectivity zones.
Effortless reverse logistics
Simplify returns with chat-based booking, packaging instructions, and refund status updates, turning a cost centre into a smoother customer experience.
Scalable customer support
Deploy 24/7 chatbots for delivery queries, reschedules, or claims - with seamless handover to live agents when required.
On-scale, on-time isn’t just a feature. It’s our signature.
Orchestrate every stage of the shipment lifecycle
Booking & Order Confirmation
Instant booking confirmations
Pre-Dispatch Coordination
Address verification
In-Transit Tracking
Live location sharing
Delivery
OTP verification
Returns & Reverse Logistics
Chat-based return bookings
Customer Support & Claims
AI bots + live agent handover
Post-Delivery Engagement
Feedback surveys
Proof points that transform logistics efficiency
Read More Case Studies
Take control of your shipment communications
Karix integrates seamlessly with WMS, TMS, and CRM systems - enabling logistics leaders to boost delivery success, improve visibility, and enhance customer loyalty across every mile.
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a Tanla company is a strategic growth partner to enterprises, enabling meaningful, secure, and scalable customer engagements across the most trusted and emerging communication channels. With a future-forward mindset, agile execution, and a 25+ year legacy of innovation, we drive outcomes — not just outputs.
