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Customer Query (WhatsApp, SMS, RCS, Email, Voice)
AI & Automation (Instant answers, troubleshooting, in-chat actions)
Intelligent Routing (Smooth escalation to live agent if required)
Resolution (Query solved + integrated with your CRM/helpdesk)
Redefining customer support with messaging infrastructure built for enterprises
Scale support without scaling costs. Deliver fast, personalised service across WhatsApp, RCS, SMS, Email, and Voice — from AI-powered responses to seamless live agent handoffs.
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Intelligent support journeys for enterprises
Instant, automated resolutions
Seamless live agent handoff
Proactive service updates
Enterprise-grade reliability
The support engine: From query to resolution
Shaping what comes next – Karix orchestrating impact.
Transform support across every industry
BFSI
Onboarding and account setup, subscription renewals and critical alerts, with in-chat payment options.
E-commerce & Retail
Delivery & returns coordination, warranty and claims updates.
Travel
Booking management and itinerary updates, travel rescheduling and change notifications.
Healthcare
Appointment scheduling and reminders, FAQs and knowledge sharing.
Logistics
Delivery tracking and service confirmations, proactive outage and maintenance notifications.
EdTech
Onboarding and enrolment support, knowledge sharing with guides and tutorials.
The right channel for the right support need
Rich, interactive conversations with buttons and guided options that let customers track orders, reschedule appointments, or raise a ticket.
RCS
Verified, branded experiences with guided replies and visual options that help customers select support actions with automatic SMS fallback.
SMS
The universal channel for critical updates - OTPs, delivery alerts, and urgent notifications with guaranteed reach.
Content-rich support messages for detailed transaction summaries, ticket updates, and help documents.
Voice
Carrier-grade voice infrastructure for complex issues, call-backs, and secure two-factor authentication.
Proven results
Read More Case Studies
Ready to launch 24/7 support?
Deploy intelligent customer service that reduces costs, increases satisfaction, and scales with demand. Our experts will help you build a tailored support journey.
Higher resolution rates
Lower support costs
99.9% uptime SLA
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a Tanla company is a strategic growth partner to enterprises, enabling meaningful, secure, and scalable customer engagements across the most trusted and emerging communication channels. With a future-forward mindset, agile execution, and a 25+ year legacy of innovation, we drive outcomes — not just outputs.
