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AI led personalised campaigns at scale
Move beyond generic offers, run AI led hyper personalised journeys that resonate with users.
The communication partner behind India’s top travel platforms
Trusted by leading travel platforms, Karix enables omnichannel messaging across WhatsApp, RCS, SMS, and Truecaller, driving booking, loyalty, and retention.
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Enabling omni-channel end-to-end lifecycle campaigns for OTAs
Seamless, end-to-end booking journeys
Offer complete booking experience on channels like WhatsApp, RCS. From discovery, selection to in-chat payments via UPI, cards, or wallets.
Reliable, real-time travel updates
Deliver critical updates for gate changes, delays, cancellations, and weather across channels with fall-back mechanism for guaranteed delivery.
Always on customer support
Provide support with AI chatbots answering FAQs on refunds, check-ins, baggage policy and more. Integrate live agent chat for swift AI to human handover.
Shaping what comes next – Karix orchestrating impact.
Orchestrate every stage of the traveller journey
Pre-Travel & On-Trip Support
Notify passengers in case of emergencies like changes in flight-plans, weather updates, safety procedures etc.
Real-time alerts
Post-Travel & Loyalty
Automate feedback collection with smart chatbots using quick reply buttons
Interactive feedback surveys
Proof points that transform travel experience
Read More Case Studies
1.7M+
monthly commuters now use digital ticketing
85%
customer satisfaction maintained during transition
59%
of ticket bookings moved to WhatsApp in a single campaign day
Chennai Metro Rail – Scaling digital ticketing adoption
When manual ticketing created bottlenecks and long queues, CMRL partnered with Karix to launch WhatsApp-based QR ticketing with native payments and integrated journey planning.
1.5X
increase in cab booking conversions
2.5X
higher feedback response rates
Improved customer experience
with real-time support integrated into journeys
MakeMyTrip – Turning service journeys into revenue drivers
Disconnected customer touchpoints were limiting engagement and lifetime value. Karix implemented WhatsApp flows for cab bookings, AI-powered feedback collection, and intelligent holiday re-engagement campaigns.
Take control of your traveller engagement
Karix powers conversational journeys for India’s leading travel platforms, airlines, and mobility platforms, helping them delight travellers across every touchpoint.
Want to see the platform in action?
Book a Strategy Call
a Tanla company is a strategic growth partner to enterprises, enabling meaningful, secure, and scalable customer engagements across the most trusted and emerging communication channels. With a future-forward mindset, agile execution, and a 25+ year legacy of innovation, we drive outcomes — not just outputs.
