Senior Executive - Carrier Operations

Job Title: Carrier Relations Executive
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Role & Responsibilities
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1. Route Optimisation

• Evaluate and optimise special routes provided by various vendors to ensure quality, stability, and cost efficiency.
• Maintain an updated rate sheet encompassing all route types such as SIM, SS7, local bypass, and other specialised solutions.
• Provide optimised route options to the Trading and Enterprise teams on a regular basis to support business growth and service quality.

2. Vendor Onboarding and Compliance Management

• Oversee the complete vendor onboarding process, including agreement finalisation, technical integration, and compliance fulfilment.
• Coordinate with existing vendors to ensure timely submission and maintenance of compliance documents, adhering to organisational and regulatory standards.

3. Pricing Governance

• Ensure accurate price uploads on the designated platform and monitor rate fluctuations periodically.
• Maintain pricing integrity to facilitate accurate profit and loss reporting and financial tracking.

4. Network Monitoring and Service Assurance

• Conduct regular monitoring of high-traffic customer routes to proactively identify potential issues and prevent service disruptions.

5. Billing and Reconciliation Support

• Collaborate with the Finance team to assist in billing reconciliation activities, ensuring accuracy and timely completion.
• Contribute to process efficiency by reducing reconciliation timelines and minimising calculation discrepancies.
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Preferred Candidate Profile

• 2 to 3 years of experience in Routing or Pricing operations.
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Why Join Us?

• Impactful Work: Play a pivotal role in safeguarding assets, data, and reputation in the industry.
• Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
• Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Equal Opportunity Statement

Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

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