Manager

Job Responsibilities

Partner with customers stakeholders to understand their goals, assess their capabilities

and provide recommendations to help them accelerate achievement of their business and technology objectives.

Develop an understanding and knowledge of customer’s products implementation and evangelize capabilities of Karix across all product lines.

Demonstrate hands-on Karix conversational product knowledge by applying features and functions to customer business priorities.

Proactively identify risks to the customer achieving their stated business goals and work with the account team to provide new solutions.

Deliver business value and innovation to a customer’s business by understanding customer’s key business challenges and potential for growth.

Proactively communicate technical product changes and other relevant updates.

Constantly monitor customer digital engagement flows and health across all cross-functional touch points within the customer journey. This can be used to build further use cases on conversations.

Ensure the customer has an exceptional experience while driving outcomes for their business.

Provide necessary health checks and reporting to ensure all SLA’s are being met and usage trends show customer adoption.

Act as the customers first line of escalation.

Desired Candidate Profile:

5-8 years of experience in partner management, customer success, or business development, preferably in a SaaS, CPAAS environment.

Proven success in managing and growing relationships with partners or enterprise clients.

Strong ability to communicate complex solutions with clarity and confidence to both technical and non-technical stakeholders.

Proven track record of exceeding growth targets and driving revenue through partnerships.

High business acumen with experience across multiple industry verticals.

Self-starter with a proactive attitude, capable of working in a fast-paced, dynamic environment.

Strong presentation, negotiation, and interpersonal skills.
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Why join us?

Impactful Work:

Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.

Tremendous Growth Opportunities:

Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment:

Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.