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Key Accounts Manager
Department
Sales
Location
Bangalore
Job Title: Key Account Manager
Location: Bangalore
Role Overview
To oversee relationships with the organization’s most important clients. Responsible for obtaining and maintaining long-term key customers by comprehending their requirements. Build strong relationships with strategic customers and identify needs and requirements to promote the company’s solutions and achieve mutual satisfaction.
Key Responsibilities
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the primary link of communication between key customers and internal teams.
- Resolve issues and problems faced by customers and handle complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Eligibility / Experience
- 8–9 years of experience as a Key Account Manager.
- Experience in sales and providing solutions based on customer needs.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Excellent organizational skills.
- Ability in problem-solving and negotiation.
- MBA from a premier institute.
Why Join Us?
- Impactful Work: Play a pivotal role in safeguarding assets, data, and reputation in the industry.
- Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
- Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.
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a Tanla company is a strategic growth partner to enterprises, enabling meaningful, secure, and scalable customer engagements across the most trusted and emerging communication channels. With a future-forward mindset, agile execution, and a 25+ year legacy of innovation, we drive outcomes — not just outputs.
